Communication
Templates for Every Audience
HAI captures everything at full granularity internally, then translates for each audience. Clients see size, price, and plain language. Partners see the full HAI picture. Teams see their role and what to watch for.
“This is a [Size] request. [Brief scope].
What's involved: [Plain-language description]
What we need from you: [Decisions, input, review]
Price: [Included / fixed quote]
We use AI tools to work faster. Humans direct the work, make key decisions, and validate everything. You'll see the results, not the process.”
Plain Language Mappings
→ “We’ll handle this, just need your quick approval”
→ “We’ll work on this together with regular check-ins”
→ “This needs your strategic input throughout”
| Work Profile | Size | Pricing | Client Hears |
|---|---|---|---|
| AI, Light | S | Included in subscription | “We’ll handle this, just need your quick approval” |
| AI, Engaged | S–M | Included or fixed quote | “Quick adjustment — we’ll handle it and you’ll review the result” |
| Human & AI, Light–Engaged | M | Fixed quote | “We’ll work on this together with regular check-ins” |
| Human & AI, Engaged–Intensive | L | Fixed quote | “This needs your strategic input — we’ll collaborate closely throughout” |
| Human, any | L–XL | Scoped engagement | “This needs your deep expertise throughout. We’ll scope it together.” |
Request acknowledged
Same day“Got it. We’ll assess this and get back to you within 24 hours.”
Assessment complete (S)
1–2 days“This is a quick adjustment — we’ll handle it within your subscription.”
Assessment complete (M+)
Within 24 hours“Here’s the scope, the price, and what we need from you.”
Work in progress
At phase transitions“Here’s where we are. [Phase update]”
Complete
—“Done. Here’s what was delivered.”
If the customer disagrees with a quote: descope together. “What's the most important part? Let's start there.” An L can often be broken into an M now + an M later.
“[Request] from [source]:
Work Mode: [AI / Human & AI / Human], [Involvement level]
Size: [S/M/L/XL] | Risk: [Low/Med/High] | Confidence: [High/Med/Low]
Spec Quality: [High/Med/Low] — [what's clear, what's not]
Human side: [Specification and decisions needed]
AI side: [Production capability, resource estimate]
Recommendation: [How to proceed]”
“This is [Human & AI] work with [Engaged] involvement.
Your role: [What to specify, what decisions to make, what to review]
AI handles: [What AI will produce]
Watch for: [Where specification quality is critical]”
| Market | Lead With | Trust Signal |
|---|---|---|
| NA (US/Canada) | Outcomes — “Track what matters, skip what doesn’t” | Speed of results, production proof |
| UK | Pragmatism — “Here’s the framework, here’s how it works in practice” | UK-registered company, existing network |
| EU — West | Methodology and compliance — “Transparent, documented, auditable” | EU-based, GDPR-native, open source |
| EU — East | Personal trust — “I use this daily, built it myself” | Direct presence, local relationships |
Communication Templates
Size, scope, price, and what you need from the client. Ready to send.
Available in the Templates section
Full HAI assessment with contribution tracking. For shared-stake partnerships.
Available in the Templates section
Role assignments, AI scope, and specification quality watchpoints.
Available in the Templates section
Phase transition updates for clients. Plain language, no HAI jargon.
Available in the Templates section